Support

We’ve designed our IT Support in such a way that we are able to offer all the benefits of an in-house IT Department but without the cost.
Fast response times and a complete understanding of your system inside and out means if your system does fail just before that crucial deadline, you’ll know to call us straight away to solve the problem. We’re there when you need us most.

Telephone Support

People who work within Farpoint answer our phones. It sounds obvious, but how many companies just log your call in a seperate call centre, leaving you waiting for a real member of staff to contact you? At Farpoint we aim to help you straight away and the support process begins immediately.

Remote Access Support

This facility enables us, with your permission to access your machine over the web, securely in the form of an online support session. It means we can see what you see straight away. You don’t have to try and follow complicated instructions over the phone or wait for a call out. We log out when we’re done. Simple, fast, secure.

Full Servicing and Repairs

Who can offer support as well as repairs and servicing all under one roof? Farpoint can. We boast an Apple Approved Service Centre taking care of all Laptops, Desktops and Servers. We are recognised and work directly with Apple, which means as a Business Customer you are able to take full advantage of our FastTrack Service for all your Business repairs and servicing needs.

Security

With Apple products you remove the risk of viruses immediately as Macs are not affected by viruses. Farpoint go one step further, all of your machines can also be installed with stealth tracking software, so should any of your assets go missing, we can track them down and work with the Police to help with recovery.

Call out

Our Technicians can come to you. You can specify your response times in your initial agreement with us. We call before we set off for our visit. Which means for you, no waiting around. You get a specific time.

Data Recovery and Backup

Lose your data and you lose your business. Once set up, Farpoint can ensure your system is backing up your data to a safe place regularly, which means data recovery can take place in minutes.

Loan Machines

When you have a mishap with your car and you take it to be fixed, you get a courtesy car. Why can’t you do this with your computer? With Farpoint you can. What’s more, we bring the courtesy machine to your office and we transfer your data onto this machine so you can continue your work straight away whilst we fix yours.

“Momentum’s choice of computers, operating system and support was clear from the beginning. Farpoint knew we wanted a straightforward, yet powerful and flexible IT solution which was ahead of the computers we had worked with in the past. Within the first few weeks we had an office network with supported file and mail server, software which we could understand and administer, and the ability to work at home as if in the office.” - Richard Heath, Director, Momentum Engineering ltd